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5 Key Features a Retail Point of Sale System Should Offer Sales Associates

March 26, 2018

A nice young clothing retailers sales associate assisting a customer in a clothing store.Employees are the front line of a successful retail business. They work most effectively — and have the highest job satisfaction — when they have right tools to work with. As a value-added reseller (VAR) of point of sale (POS) software, offer solutions that will boost your clients’ profits and efficiency by equipping sales associates with technology that has the right feature set:

1. Ease of Use/Intuitive Interface

An easy-to-use POS system will make it easier for sales associates to do their jobs successfully and eliminate some of the stress they can experience when customers are demanding information and quick service. A retail POS system designed for an easy user experience will also help new employees get acclimated to their jobs and perform them well. A Hay Group survey found turnover rate for hourly retail employees is 65%, so making training and onboarding new employees as easily as possible will benefit your entire organization by saving time and disruption and minimizing costs.

2. Seamless Integration

Retailers are looking for enterprise-grade software at a price they can afford. They value seamless integration of front- and back-office functions including managing sales programs, inventory, purchasing, employees, and e-commerce.

Integrated systems help sales associates do their jobs. Updated inventory data, integrated e-commerce, and well-managed promotions will help them respond to customers in a quick and accurate way—enabling them to provide positive customer experiences. They will also benefit from bosses who can handle functions such as scheduling and payroll efficiently.

3. Selling Prompts

Another retail POS feature that helps sales associates become more productive is visual prompts to assist with upselling and cross-selling. They can suggest complementary products — for example, a phone case, screen protector, or headphones to go with your cell phone. Not only does this activity boost profits, but it also enhances the customer experience. That’s important, because competent customer service is a significant factor contributing to a positive experience, fostering a relationship and customer loyalty.

4. One-Touch Buttons

Touchscreen buttons for data entry can speed up the checkout process, increasing the sales associate’s efficiency and the customer’s satisfaction. Help your sales associates do their jobs efficiently with this POS feature that can be customized for seasonal items or promotions.

5. Mobility on the Sales Floor

A mobile POS system keeps information at the sales associates’ fingertips, allowing them to check inventory, look up product specs, or access a customer’s previous purchase history to facilitate sales. Giving sales associates POS functionality on the sales floor enables line busting, shorter wait times and fewer lost sales. Mobility is a valuable tool for sales associates. For example, a sales associate could work with a customer to select the right footwear, locate the required size in stock, and process payment on the spot, providing the customer with a convenient and satisfying experience.

Customers want to deal with sales associates who are knowledgeable, engaged, and efficient. TallySoft POS software is proven to enhance the customer experience, and it offers features that empower sales associates to do their jobs more efficiently and productively. For more information on becoming a TallySoft reseller and providing this feature-rich solution to your retail clients, click here.

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Canonsburg, PA 15317
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